Privacy Policy

Effective Date: 25th May, 2018

Crimson Interactive Inc. (hereafter CII) along with its group companies, including without limitation to, Enago, Ulatus, Enago Life Sciences, Voxtab, and Enago Academy (collectively “CII”, “we”, “our”, “ours”, “us”), is a company federally incorporated in the US. The services provided by CII (hereafter Services) require your personal information for providing you the services we offer. This Privacy Notice gives you details of the information CII collects when you visit our websites or use our services and how we collect it. It also explains how we use your data.
We take your privacy very seriously. This Privacy Notice sets out your rights and answers any queries you may have about your personal data. If you need more information, please contact us at kaizen@enago.com.
If you have entered into a contract with us, we will be the controller of your data as stated in the contract.

Our personal information handling policy and procedures have been developed in line with the requirements of the 1995 European Union Data Protection Directive (Directive 95/46/EC) and the General Data Protection Regulation (in force from 25 May 2018) and the applicable national law.

WHAT INFORMATION DO WE COLLECT?

We collect and process personal data about you when you interact with us and our products and when you purchase services from us. The personal data we process includes the following.

Information collected from you

• Contact information, such as name, e-mail address, mailing address, geographic location, and other demographic information
• Billing information, such as credit card number, bank account number, and billing address
• Unique identifiers, such as username, account number or password
• Information shared through surveys and polls conducted by CII
• Media files or documents
• Correspondence between you and CII
• Information you choose to make available to us as part of your CII user profile
• Information of referrals, such as referral’s name and e-mail address
• Information you choose to make available to us at CII-organized events, such as webinars and workshops
• Testimonials which may contain your Personal Data, such as name and photograph, where you have given consent

We will use Personal Data, including without limitation, to

• Deliver the Services, product, or information requested by you
• Send you communication from the Services, where you have given consent
• Assess your service-related requirements to determine or suggest suitable Services
• Send you requested information about the Services
• Respond to customer service requests, questions, complaints, and concerns
• Administer your Account
• Conduct scientific research and statistical analysis
• Send you promotional and marketing communications, where you have given consent. You can stop receiving our promotional emails by following the Unsubscribe instructions included in every email we send.
• Verify your identity when required.

Information collected automatically (hereafter Usage Data)

• Electronic identification data, such as IP address, cookies, device model
• Browsing activity, such as your visit(s) to our websites, your operating system, browser type, internet service provider (ISP)
• Analytics data, such as clicks and scrolls, referring and exit pages, and information on how you interacted with our websites.

We will use Usage Data, including without limitation, to

• Assess needs and/or suggest suitable Service(s)
• Send you information you request about the Service(s)
• Administer the website(s), application(s), and/or Services
• Authenticate users for security purposes
• Improve, enhance, support and operate the websites
• Compile statistical reports and record insights into usage patterns
• Develop new products and services
• Conduct scientific research and statistical analysis

Information from our mobile app(s) (also Usage Data)

• Device information, such as device ID, operating system, location
• Usage activity, such as how often you use the application and other performance data, and your use of push notifications

We will use Usage Data, including without limitation, to

• Provide and manage the mobile application(s)
• Send you push notifications to update you about CII events or promotions and/or update you about new features to our Services, if you have opted in to receive push notifications
• Send you promotional and marketing communications, where you have given consent.
• If you do not wish to receive push or marketing communications, you may turn them off at the device level.

Information from our public blogs and newsletters (also Usage Data)

When you visit our publicly accessible blogs or subscribe to our newsletters, we may collect the following information.

• Contact information, such as name, e-mail address, or phone number
• When you actively subscribe to our newsletters, we collect your e-mail address to share our newsletters with you.

We will use Usage Data, including without limitation, to

• Send you promotional and marketing communications, where you have given consent.
• Respond to your questions and concerns
• Send you notifications of new content

Information from CII Careers

When you apply for employment at CII by filling out a job application form, we may collect the following information.

• Contact information, such as name, email address, mailing address, phone number, links to your social networking profiles
• Any other information contained in the resume that you submit to us

We will use such data to

• Evaluate you for the position you have applied for
• Respond to your questions and concerns

WHAT INFORMATION DO WE COLLECT?

We do not sell, rent to, or share your Personal Data obtained through the channels mentioned in WHAT INFORMATION DO WE COLLECT? with other companies or organizations for commercial purposes. Your Personal Data may be shared in the following cases or when we have your explicit consent

• To comply with applicable law and regulation;
• To protect CII’s business interests and legal rights, including but not limited to, use in connection with legal claims, compliance, regulatory and investigative purposes;
• To comply with governance and quality standards;
• With your express consent, to respond to any comments or complaints we may receive from you and/or to investigate any complaints received from you or from others about our websites, products, or services;
• To personalise (i) our communications to you; (ii) our websites; and (iii) products or services for you;
• To monitor use of our websites and online services, we may use your information to help us check, improve, and protect our products, content, services, and websites, both online and offline;
• If you provide a credit or debit card, we may also use third parties (such as POS payment providers) to check the validity of the sort code, account number, and card number you submit in order to prevent fraud, in accordance with our legitimate interests and those of third parties;
• We may monitor any customer account to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, in accordance with applicable law and our legitimate interests;
• In circumstances where you contact us by telephone, calls may be recorded for quality, training, and security purposes;
• We may use your information to invite you to take part in market research or surveys;
• We may communicate with any person you have referred to us, where we will request their explicit consent;
• We may also send you direct marketing in relation to relevant products and services. Electronic direct marketing will only be sent where you have given your consent to receive it, or (where this is allowed) you have been given an opportunity to opt-out. You will continue to be able to opt-out of electronic direct marketing at any time by following the instructions in the relevant communication.

WITH WHOM WILL WE SHARE YOUR PERSONAL DATA?

We may share your personal data with our group companies to process it for the purposes of inter-group administration and to deliver products or services.

We may also share your personal data with the third parties mentioned below:

• Our professional advisors such as our auditors and external legal and financial advisors;
• Marketing and communications agencies where they have agreed to process your personal data in line with this Privacy Notice;
• Market research companies;
• Our suppliers, business partners and sub-contractors; and/or
• Search engine and web analytics.

Personal data may be shared with government authorities and/or law enforcement officials if required for the purposes above, if mandated by law or if needed for the legal protection of our legitimate interests in compliance with applicable laws.

Personal data may also be shared with third party service providers who will process it on behalf of CII for the purposes mentioned above. Such third parties include, but are not limited to, providers of website hosting, maintenance, call centre operations, and identity checking.

If our business or any part of it is sold or merged with another business, your details will be disclosed to our advisers and those of any prospective purchaser and will be passed to the new owners of the business.

FOR HOW LONG WILL WE KEEP YOUR PERSONAL DATA?

We will keep your personal information for longer than is reasonably necessary and will only retain necessary personal information. This is because by law, your personal information is needed to meet regulatory requirements, resolve disputes, prevent fraud and abuse, and/or enforce our terms and conditions.

Where you are a customer, we will keep your personal information for the duration of any contractual relationship you have with us and after that for as long as is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.

Where you are a prospective customer and you have expressly consented to us contacting you, we will only retain your data (a) until you unsubscribe from our communications; or (b) if you have not unsubscribed.

If you have contacted our customer service team, we will retain those details for as long as is reasonably necessary to resolve your query.

WHERE DO WE STORE YOUR DATA?

The personal data that we collect from you may be transferred to and stored in a CII-owned server and a third-party server It may also be processed by staff operating outside the above locations, who work for us or for one of our suppliers, in which case, the third country's data protection laws will have been approved as adequate by the European Commission or other applicable safeguards are in place. You can get further information by emailing us at kaizen@enago.com.

WHAT ARE YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA?

• You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data, clicking the unsubscribe button on any communication we have sent to you, or by contacting us.
• Where you have consented to us using your personal data, you can withdraw that consent at any time.
• If the information we hold about you is inaccurate or incomplete, you can notify us and ask us to correct or supplement it.
• You also have the right, with some exceptions and qualifications, to ask us to provide a copy of any personal data we hold about you.
• Where you have provided your data to us and it is processed by automated means, you can request that we provide it to you in a structured, machine-readable format.
• If you have a complaint about how we have handled your personal data, you can ask us to restrict how we use your personal data while your complaint is resolved.
• In some circumstances, you can ask us to erase your personal data (a) by withdrawing your consent for us to use it; (b) if it is no longer necessary for us to use your personal data; (c) if you object to the use of your personal data and we don't have a good reason to continue to use it; or (d) if we haven't handled your personal data in accordance with our obligations.

DATA SECURITY

We take the security of your information very seriously. We have been very careful in developing processes and employing technology to protect against any current and future security threats in these areas.

CII is committed to protecting the security of your information and adopts reasonable standard, industry-wide practices for protecting your information. However, no internet data transmission is 100% secure, and hence we cannot ensure that the information you transmit to us won't be intercepted over the internet. We recommend that you practice online security measures such as having strong passwords and not disclosing your password to anyone.

If CII learns of a security system breach, we may attempt to notify you and provide information on protective steps, if available, through the email address that you have provided to us or by posting a notice on the Site.

We use 128-bit Public/Private key encryption for data and files transfers and hold high-assurance SSL Certificates—a worldwide accepted security certificate and the highest measure to prevent threats and plagiarism.

DATA CONFIDENTIALITY

Confidentiality refers to limiting information access and disclosure to authorized users and preventing access by or disclosure to unauthorized ones.

Data confidentiality covers data in storage, during processing, and in transit. CII guarantees that your data will not be accessed or disclosed to unauthorized individuals, entities, or processes and will be protected from intentional or accidental attempts to perform unauthorized data reads.

Physical Access Control

Access control is determined by the software, hardware and liveware (humans) that enforce it. CII has a system of controls that limit access to the organizations’ resources.

Network Protection

Also critical to confidentiality are protections against malicious software (malware), spyware, spam, and phishing attacks. CII servers are protected behind a firewall to prevent users from accessing them other than by specifically allowed protocols and methods. CII also maintains a detection method which picks up suspicious activity that may signal an intrusion and tracks each transaction by the user login details and provides a timestamp for each event.

ISO/IEC 27001:2013 INFORMATION SECURITY MANAGEMENT SYSTEM (ISMS)

CII is an ISO/IEC 27001:2013-certified organization committed to adhering to the highest standards of information security, client confidentiality, and trust. To learn more about the ISO/IEC 27001:2013, visit https://www.iso.org.

CHILDREN'S PERSONAL DATA

CII does not knowingly collect any Personal Data from children under the age of 18. If you are under the age of 18, please do not submit any Personal Data through our websites or services. We encourage parents and legal guardians to monitor their children’s internet usage and to help enforce this notice by instructing their children never to provide Personal Data through our services or websites without their permission. If you have reason to believe that a child under the age of 18 has provided Personal Data to us through our websites or services, please contact us at kaizen@enago.com, and we will delete that information and terminate the child's account from our databases.

Cookie Policy for Crimson Interactive

This is the Cookie Policy for Crimson Interactive Group, accessible from lifesciences.enago.com

This Cookie Statement explains how we use cookies and similar technologies in the course of our business. For the purposes of this Policy, the term, “Websites”, shall refer collectively to www.crimsoni.com as well as the other websites or mobile applications owned, operated or controlled by the Crimson Interactive Group and that link to this Policy. It explains what these technologies are and why we use them, as well as your rights to control our use of them. This Cookie Statement is and will be treated as part of our Terms of Service and is automatically incorporated therein.

In some cases, we may use cookies and other tracking technologies described in this Cookie Statement to collect Personal Information, or to collect information that becomes Personal Information if we combine it with other information. For more information about how we process your Personal Information, please consult our Privacy Policy.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by online service providers in order to (for example) make their websites or services work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner or service provider are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website or service you are using (such as advertising, interactive content and analytics). The third parties that set these third-party cookies can recognize your computer both when it visits the website or service in question and also when it visits certain other websites or services.

Why do we use cookies and other tracking technologies?

We use first party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites and Services to operate. Other cookies enable us and the third parties we work with to track and target the interests of visitors to our Websites. For example, we use cookies to tailor content and information that we may send or display to you and otherwise personalize your experience while interacting with our Websites and to otherwise improve the functionality of the Services we provide. Third parties serve cookies through our Websites and Services for advertising, analytics, and other purposes. This is described in more detail below.

Cookies served through our Websites

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.

The Cookies We Set

• Account related cookies:
  If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
• Login related cookies:
  We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
• Email newsletters related cookies:
  This site offers newsletter or email and blog subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
• Orders processing related cookies:
  This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
• Surveys related cookies:
  From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
• Forms related cookies:
  When you submit data through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

We also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

• Analytical cookies:
  These cookies enable us and third party services to collect aggregated data for statistical purposes on how our visitors use the Website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the Website.
• Social media cookies:
  We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. Third party cookies from social media sites (such as Facebook, Twitter, etc) let us track social network users when they visit or use the Website and Services, or share content, by using a tagging mechanism provided by those social networks.
• Affiliate Tracking Cookies:
  Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

These cookies are also used for event tracking and remarketing purposes. Any data collected with these tags will be used in accordance with our and social networks’ privacy policies. We will not collect or share any personally identifiable information from the user.

What are your cookie options?

If you don't like the idea of cookies or certain types of cookies, you can change your browser's settings to delete cookies that have already been set and to not accept new cookies. To learn more about how to do this or to learn more about cookies, visit internetcookies.org

Please note, however, that if you delete cookies or do not accept them, you might not be able to use all of the features the Website and Services offer.

Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By continuing to browse the website, and/or using the Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.

English Version Controls

Non-English translations of this Policy are provided for convenience only. In the event of any ambiguity or conflict between translations, the English version is authoritative and controls.

Where can I get further information?

If you have any questions about our use of cookies or other technologies, please contact us at services@ls.enago.com

Updated: May 8, 2018

AMENDMENTS TO THE PRIVACY POLICY

We may update our Privacy Policy from time to time. We will let you know via email and/or a prominent notice on our Services, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

WHERE CAN I FIND MORE INFORMATION ABOUT CII HANDLING MY DATA?

Should you have any queries regarding this Privacy Notice about CII’s processing of your personal data or wish to exercise your rights, you can contact CII’s Privacy Team at kaizen@enago.com.

Crimson Interactive Inc.
8 Lombardy St #41234,
Newark, NJ 07102